When human lives or millions of dollars are on the line, communications are mission-critical for the success of the enterprise, a normal PABX is just not enough. This is where Unified Trading Communication comes in.
Unified Trading Communications are telephony systems with features and functionalities specifically designed for financial traders’ and public safety answering points’ needs. Users typically use a trading turret on their desks. A trading turret allows users to use dedicated telephone lines to prioritize call activity from clients/callers and allows parallel processing of calls. It has dozens of dedicated speed dial buttons and large circuits to allow immediate exchange of information to other traders within the organization or to customers and other parties. Turrets have multiple handsets and multi-channel speaker units.
Trading room technologies have evolved from TDM (Time-Division Multiplexing) to IP (Internet Protocol) architecture allowing the addition of unified communication features such as instant messaging, presence, audio and video conferencing.