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I M S s.a.l. |
Business & Hospitality Solutions |
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Contact Person |
Mr. Charles Achkar - General Manager |
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Mailing Address |
460 Corniche Al Nahr
POB 17-5002
Beirut - Lebanon
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Phone |
961 (1) 582 000 ext.420 |
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Fax |
961 (1) 581 843 |
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Email |
info@ims.com.lb |
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Business Applications
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DESCRIPTION |
www.microsoft.com...
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MICROSOFT DYNAMICS GP: BUSINESS & FINANCIAL SOFTWARE SOLUTION -
A suite of Business Software offering a fully integrated range of financial, distribution, purchasing, sales and marketing, services and support, manufacturing, project accounting and e-business applications, to give your company control over your most important assets and business processes.
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www.menaitech.com
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HUMAN RESOURCES MANAGEMENT - Solution designed on the latest HR functional requirements and collaboration concepts. It helps human resource departments and HR professionals achieve many of their goals of improved efficiency, employee and managerial productivity, training and growth, control HR costs and increase employee satisfaction. The solution also includes a sophisticated, customizable payroll system as well as an employee self services module enabling employees or managers to view / edit their information on line.
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www-306.ibm.com/s...
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ASSET MANAGEMENT (EAM) - MAXIMO from IBM provides solutions to improve asset utilization, enhance asset reliability and availability, reduce asset maintenance costs, improve workforce productivity, manage and optimize spare part inventory, extend asset life and increase return on assets.
IT SERVICE MANAGEMENT (ITSM) - Solutions providing the comprehensive view you need to optimize your IT processes, maximize your return on assets, reduce risks and costs, all while improving your service levels. With Maximo IT service management solutions, you can proactively manage and maintain your IT assets, staff, and processes to achieve the highest levels of customer satisfaction, system uptime and impact to your business.
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www.sungardhe.com
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UNIFIED DIGITAL CAMPUS (UDC) - From the largest company providing higher education-focused solutions and services, POWER CAMPUS UDC helps small to mid-sized institutions bring together people, processes, and technology to measurably improve performance. Built on Microsoft technologies and integrated with Microsoft Dynamics GP, Power CAMPUS UDC can help your institutions meet growing demands for improved accountability, performance and productivity. By automating core processes and improving interactions for everyone across your campus, the solution will help your institutions deliver the kind of learning experience that transform lives.
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www.softsolutions...
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RETAIL MERCHANDISING & MARKETING SOLUTIONS - Soft Solutions is a leading provider of fully integrated decision-support merchandising and marketing solutions for multi-divisional, multi-format retailers of food and fast-moving consumer goods worldwide.
The solutions suite is in the retail field, the only fully-integrated web-based enterprise suite that has been proven in complex, leading tier 1 retailers such as Carrefour, Auchan, FNAC, Monoprix and Galeries Lafayette, conforming to global industry and technology development standards with a comprehensive data management foundation.
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Hospitality Solutions
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DESCRIPTION |
www.squirrelsyste...
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RESTAURANT MANAGEMENT SOLUTION - A leading provider of innovative technology solutions for the hospitality market: Restaurants, hotels, cafes and clubs. Squirrel was the first to introduce the touch-screen technology to the foodservice industry and revolutionized the way restaurants are run. With an installed base of nearly 50,000 Point Of Sale workstations, the user gains the wealth and knowledge of thousands restaurateurs.
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www.protel-hotel-...
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HOTEL MANAGEMENT SYSTEMS - protel offers the complete range of technology solutions and services exclusively to the hotel industry covering the requirements of every market segment from small individual hotels to multinational hotel groups. protel systems are cost-effective tools that enable central collecting, integrating and multiple utilizing of all data: Reception and reservation, restaurant and banquet, sales and marketing merge to a smoothly cooperating entity. By optimizing costs, turnover and profit, hotels gain a clear competitive advantage.
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www.retailpro.com/
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RETAIL MANAGEMENT SOLUTIONS - To help retail businesses around the world run more profitably and achieve impressive returns on their technology investments. The software is an integrated system for POS & store operations, merchandising, planning & business intelligence, and customer management / CRM. Every day more than 35,000 stores in over 73 countries rely on Retail Pro to handle their operations. Retail Pro includes the flexibility to meet your business needs, grow as you grow, and run the business your way.
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Implementation
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DESCRIPTION |
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IMPLEMENTATION - Our staff has been involved in the implementation of a large number of turnkey solutions. Our ability to positively and successfully perform, in the context of large projects, is based on a proven track record and a long experience in handling all the needed aspects of an implementation, that range from accurate planning and project management, to deep technical know-how and effective team work.
The services that we provide vary depending on the offered product or solution. They include the following:
- PROJECT MANAGEMENT: Our professionals combine their extensive experience and business knowledge to effectively manage projects
- REQUIREMENTS GATHERING and ANALYSIS
- INSTALLATION and CONFIGURATION
- Customized TRAINING applicable to your business and special setup
- BUSINESS & PRODUCT CONSULTANCY to propose the best way to map your business process to our solution and address your business needs
- SOFTWARE CUSTOMISATION and DEVELOPMENT to address your specific requirements and the local regulations
- INTEGRATION of our solutions within your existing business and technical environment: Hardware, system software and software applications
- Automation of DATA MIGRATION from your legacy systems
- Assistance in TESTING of the solutions in your business environment
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Support & Maintenance
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DESCRIPTION |
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SUPPORT & MAINTENANCE - We offer the services of trained and certified technical support professionals with strong IT background, deep business experience and hands-on product expertise.
Our customized maintenance plans help you to stay current with the changing technology and ensure the maximum return on your IT investments.
Our services include telephone/fax/email support, extended support hours if necessary, on-site interventions, products updates and platforms migration (hardware and software).
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