Hospitality Expertise

IMS hospitality team groups professionals and consultants with industry specific experience, having worked in restaurants and hotels for several years, and sharing your sense of urgency. They know the operational side of your business, they master our solutions and they have the right technical expertise. They give you the support you need with such combined skills.

They have been involved in several implementations; from small standalone to large regional or international chains of restaurants and hotels, all across the region and in different countries with specific requirements. Our customers have operations in 14 cities in the MENA region.

Our implementation methodology has been developed to cater for all the steps leading to a successful system:

• We study your requirements to offer the best suitable solution and to include the modules and features that are relevant to your particular operation.
• Because our solutions are flexible, we use the multitude options they offer to adapt the system to suit your particular business needs.
• We integrate our solutions with your environment; so that they work seamlessly with your existing system.
• We transfer our knowledge to your team through adapted training programs.
• After your system is live, our 24/7 support and maintenance programs help you get the most out of your technology investment, so you concentrate on your most important priority — your guests. Our support team is friendly and is able to ensure a prompt service and a quick response time as required by the hospitality industry.

Our solutions, developed by tier 1 vendors in the hospitality sector addressed to restaurants and hotels, are rich in practical functionalities, making it easier for you to focus on your business, control your costs, and drive revenue to improve your bottom line.

Restaurant Management

Our solutions are from a leading vendor, that is pioneer in the restaurant Point of Sale (POS), and in introducing innovations such as credit card authorization at the POS, and that continues in this spirit with the latest version for Apple iPad, iPhone and iPod touch!

Whatever is your operational style, we have the right POS system for you. We have implemented our POS system in various environments and styles, having different challenges, and we focused on addressing their particular critical issues.

Table service

• Intuitive graphical interface easy to learn and use
• On-screen review to ensure order accuracy
• Quick edit of menus live at the terminal
• Flexible promotion management

Night club and bar

• Efficient and accurate order of a round with a single keystroke
• Name guest checks for easy recognition
• Beverage control modules to improve profitability

Fast casual

• Enhanced table management enabling you to quickly respond to customer needs
• Takeout and home delivery modules to give your customer more choice

Institution / Cafeteria

• Meal plan program tracking student, employee, or resident meal charges
• Customizable meal plan payments for maximum flexibility

Sports / Recreation

• One screen interface increasing efficiency and speeding service
• Reliable technology platform providing assurance that system can handle a large volume of guests

Hotel Management

Our Hotel Management solution has been developed by a leading vendor in that field, along with the rising needs of the hospitality industry.

The product philosophy can be summed up in the phrase “Keep it simple!” We have the ideal solution for every operation: From a smart system for small hotels to a larger solution for successful international chains and groups.

We work together as a team. Our pool of consultants combines the know-how of hotel operations with the IT expertise. We customize each module of the solutions to fit each area of your operations to the best, so that the whole system works smoothly. We know that processes efficiency leads to a successful hotel.

Our business expertise covers all the work processes within a hotel: From guest service, reception & reservation, restaurant & banquet, planning & implementation of complex pricing strategies, to sales & marketing including online marketing via Internet.

Higher Education Expertise

IMS offers specialized solutions and services to the Higher Education industry, aiming to:  

• Achieve a digital campus that is flexible and robust enough to grow with the institution evolving needs, based on the latest technology and tools, including the Internet
• Establish a framework for integrating communication, collaboration, learning and administrative environments, for students, faculty and staff
• Generate ongoing value from their investments in technology

The challenge to delivering values lies in selecting quality solutions based on the education best practices, and choosing the right partners with the business and IT expertise, who will ensure that the systems are planned, implemented and performing optimally.

Quality solutions

Our solutions are from a leader in the Higher Education software, serving over 1,700 higher education organizations and 10 million students around the world. They all rely on a broad portfolio of solutions and expert guidance to find better ways to teach, learn, manage and connect.

Business Expertise

Our Higher Education business expertise covers the following areas:

• Administration: We know how important it is to enhance efficiency, business processes, and service delivery around the college’s administrative computing needs
• Portal, collaboration & community: Providing personalized, self-service access to information and services is a necessity in the digital world to help attract, support and retain students through lifelong relationships
• Information access & business intelligence, improving decision support
• Content management (including documents and processes): How to help delivering the right information, tasks, and resources to the right people at the right time
• Academic environment for learning, teaching and research

In addition to the above and as part of the global solution addressed to Higher Education, we also bring our expertise in the implementation of core business solutions such as: ERP (Financials, payables, receivables, etc… ), asset management, human resources and payroll management.

Implementation team

For each project we create, with our partner, a ‘hybrid’ joint implementation team comprising experienced trainers, consultants, and project and account managers, to deploy time-tested models and methodologies.

Implementation approach

Prior to implementing any new technology, our team will help you assess your institutional readiness in the areas of process, IT infrastructure, and security. We help you determine the requirements to achieve the reliable, scalable and secure infrastructure, needed to address the demands of your community.

Our implementation methodology includes the below phases:

• Discovery: We discover the essence of your operations and the established business practices. We identify together, new ways of doing business that take advantage of our approach and technologies. We then develop a project timeline outlining the major tasks, their deadlines and the team responsibility
• Implementation: We install the solution, configure it and build the databases to reflect the identified business practices, the current as well as the planned ones
• Training & testing: We provide procedural training for each of the functional and technical areas supported by the solution. We also develop a customized end-user training agenda for the on-site training, to be delivered just prior to operational usage of the software
• Operation assistance during the go live and stabilization periods

On-going maintenance support

Your institution has round-the-clock access to our Higher Education partner online self-service tools, and major, minor and regulatory product releases and release support.