TeleSupport International provides contact center services dedicated to managing the customer relationship cycle. Our operations run 24h / 7d and serve various needs ranging from contact center activities to IT infrastructure support and Help Desk services.

As Business Process Outsourcers, we manage all kinds of interactions taking place between companies and their customers across the whole customer relationship value chain starting from lead generation to order fulfillment, dispatching, customer care, satisfaction monitoring and technical support.

Our expertise covers the areas of:

IT Support

• > 12 years experience
• Capability to accommodate different levels of support
• Diverse technical know how
• Cross training in customer handling
• Availability of labs to train our agents

Tele-Sales and account management

• > 8 years experience, generating leads and creating opportunities 
• > 5 years in account management, with a team excelling in selling and closing deals on the international market
• Well trained agents in telephony techniques for telesales and customer approach
• Agents capable of handling multiple tasks

Customer Service

• > 7 years of experience
• Skills in handling different jobs including: Data entry, taking orders, products and services information, etc…

Banking Services

• 12 years experience
• Skills in handling a variety of banking tasks in the area of: Marketing, Tele-selling and Operations

We utilize a service implementation methodology based on three core added values: Flexibility, Quality and Cost Effectiveness, which results in the development of a customized solution for your requirements with the flexibility to evolve with your future needs.

We leverage experience from years in the call center industry, during which time we have developed consulting, technical and call center management skills, to serve you best. We select staff from our pool of skilled talents that are closest fit with your culture and objectives, and then we train them especially for your service.

We service various industry sectors such as Banking, Telco, Distribution, Information Technology, Insurance, Internet Service Providers (ISP) and Service.

The building blocks of our success are:

• People: They are recruited on the basis of essential skills for a call center agent, such as: Communication, problem-solving, persistence, enthusiastic, adaptable and Multi-lingual. They are constantly trained and tested for improvement and are managed by experienced supervisors, within an effective organization structure.

• Processes: Our processes have been refined through years of experience and adapted to fit the regional and cultural requirements of our clients. They are based on best practices, customer-focused, flexible to adapt to customers specifics, measurable for optimization and constantly improved.

• Quality Assurance: We periodically dedicate external people to perform live Quality Assurance (QA). Based on the results of the QA, we then generate customized training sessions for our agents. They are supervised and supported by an escalation procedure 24 x 7.

• Technology and Facilities: Our IT platform is robust, secure and based on the latest technology. It is also scalable to adapt to our growing customer base. Our facilities provide a convenient access to our community and a good atmosphere and working environment.