ITB, an ITG company, has a proven track record in the supply and deployment of software solutions addressing the specific needs of vertical markets:
In addition ITB provides business software solutions and services, addressing the needs of organizations for flexible operations and providing them with business value.
The solutions address the different areas of the business including: ERP (Enterprise Resource Planning), HRMS (Human Resources Management System), Enterprise Project Management, Enterprise Application Integration and Information Portal, and Workflow Management.
“Patchi Group adopted Microsoft CRM online to maintain our important business relationships and to focus on critical business areas where building a good customer relationship is essential: Sales, Service, and Marketing. With Microsoft CRM Online, we can increase efficiency, cut costs, and boost profits by automating key business processes, and it is natively integrated with the Microsoft Office productivity applications. It resides in the Cloud, removing the need for hardware and in-house IT maintenance services. In addition our data is safe, and backups are performed automatically. Our selection of IT & Beyond, as a partner, was based on their wide knowledge of Microsoft products and especially CRM Online, and they showed a great capability of delivering all requests with good understanding of Patchi’s business process.”
Mr. Rony Kadissi, IT Manager, Patchi (Microsoft CRM Solution Project, by ITB)
“DxCare was unanimously selected as the most adequate Electronic Medical Record solution for Labib Medical Center: it is comprehensive, highly user friendly and flexible. We are confident it will allow us to optimize delivery of care and maximize patient safety”
Dr. Labib Abouzahr, Cardio Thoracic Surgeon and CEO, Labib Medical Center (Electronic Medical Records Solution Project, by ITB)
“Babel and IT & Beyond, have together managed to give the CRM systems a quantum leap by tailoring a unique system capable of following up with guests through their entire journey, understanding their preferences, anticipating their requests, and also taking their feedbacks for brand improvement. This system has transformed our previously installed culture of hospitality from an excel sheet to a detailed system. Today, we are able to understand the guest, propose his preferred items, book his preferred table, call for feedback, channel the feedback proposed for improvement… This system has not only made the interaction easier and the knowledge reachable, but was reflected on the guest journey who admired the enhanced performance as we were able to exceed their expectations”
Mr. Nassim Gharzeddine, CRM Manager, Afkar Holding (CRM Solution Project, by ITB)