Media Center - News

News

Midware Data Systems Awarded Sony Middle East and Africa FZE Service Award FY 2019

June 23, 2020 - Beirut, Lebanon

A- A+

Midware Data Systems, an ITG company, has been awarded Sony Middle East and Africa FZE Service Award FY 2019.

 

Midware service team has met all the below criteria’s and has been dedicatedly supporting the Express Service activity as per SOMEA SOP’s since March 2019 resulting in warranty cost savings.

 

  • Improved repair speed
  • Enhanced CS through customer experience activities
  • Service cost reductions and improvements
  • Sustainability of the service operation
  • Regularly submitting warranty claims on time, without follow-ups from SOMEA, month on month with high level of accuracy
  • Provided different typed of claims like Dealer Transportation, DOA, Cannibalized units, along with supporting documents

 

Congratulations Midware team on all you efforts!

 

About Sony


Sony Middle East and Africa is a wholly owned subsidiary of Sony Corporation, Japan, one of the world’s premiere consumer electronics and entertainment companies.

Sony Middle East and Africa FZE is a 100% subsidiary of Sony Corporation and is the regional headquarters for the Middle East and Africa regions. The company is engaged in the business of Sony Consumer Electronics, Recording Media and Energy, Mobile Electronics (Car Audio) and Computer Entertainment (PlayStation) products in more than 40 countries in the region.

For more info: www.sony-mea.com

 

About Midware
 

Midware Data Systems, an ITG company, builds cutting-edge IT infrastructure solutions & services in a competitive industry faced by challenges.

 

Our expertise helps improve your IT efficiency and management, as our portfolio includes a variety of data center infrastructure solutions, enterprise services, software licensing, site & power consultancy including setup, virtualization and business continuity, as well as cloud services and security. 

 

We also address organizations business application needs for flexible operations, providing them with value solutions including Enterprise Resource Planning, Customer Relationship Management and Human Resources systems.

 

With world class partnerships, a broad product portfolio and proven technical expertise, our core strength comes from a team of experienced professionals trained & certified by our leading IT partners.

For more info: www.midware.com.lb