Chat & Social Media Support

Chat & Social Media Support

Chat & Social Media Support
A- A+

Gaining real time insights about your industry is vital!

 

We provide live chat and social media support to ensure your customers are being supported whenever and wherever they are, rather than conventional methods such as phone or email.

 

Your customers still want the experience of dealing with a company representative who can answer their inquiries in real time. Our solution does this and helps create a positive user experience whilst online, increasing customer acquisition and retention rates. 

 

This form of online customer support allows our call center agents to handle multiple queries simultaneously all while ensuring low waiting time, which in return reduces your in-house expenses.

 

Benefits:

  • Increased and improved engagement with consumers
  • Cost-effective service that lets you increase your ROI
  • Well-trained staff experienced in managing live chat requests
  • Proven sales boost, increase of customer loyalty and satisfaction rates
  • Convenient for customers who want instant support
  • Provide technical support to customers
  • Cross-sell & up-sell
  • Reduce cancellations
  • Customer support through social media channels
  • Get insights into customers pain points
  • 24/7 working schedule
this solution is offered by:
Brand Company